Terms & Conditions

Please read carefully.

The following terms and conditions explicitly detail the terms in
which the customer (you) agrees upon purchasing items from Richard
Kenneth LTD trading / Chatleys (the company). No other terms or
representations shall form part of these conditions unless agreed in
writing between you and the Company. These terms and conditions do not
affect your statutory rights.

Purchasing from us

Ordering at Chatleys Menswear is fast and secure – to place an order, simply follow the steps which are presented to you online.

Sage pay ensures that your payment is handled in an easy, safe and
secure manner. After every transaction you make is completed you will
receive a confirmation email with reference number relating to your
order. Please keep this safe in case you have a query.

Your card will be debited on completion of checkout. We accept
Switch, Delta, Visa, MasterCard, Solo and Visa Electron. We do not
accept American Express or Diners Club.

All of the items that can be found on this website are available for
you to purchase by simply placing an order with the company. The company
has the right to refuse orders and no contract will exist between you
and the company unless the company accepts your order via email and
despatches the items to you.

All items are subject to availability. If the company does not supply
the items that you have ordered for any reason, the company will not
charge you for these items, and will instead refund any money which has
already paid for the items in question. The company will not be held
responsible for compensating you for any other losses which you may
suffer if the company does not supply the items.

Delivery

We try to dispatch your item(s)to you within three working days (not
including UK Bank Holidays) from the date the order was placed. Any
delays that occur during transit are not a result of the company in some
cases. The company will not be liable for any losses, costs, damages,
charges or expenses caused by any delay in the delivery of the items.

If you have not received the items within 28 days you may contact the
company by email quoting your reference number and then proceed to
cancel that order. The company will refund any money paid out to you in
relation to that order.

We do not send out part deliveries, we only send out complete orders.

Pricing, your right to cancel & return

The prices for the items are as indicated on the website and these
prices include applicable sales tax and duty. The cost of any order must
bepaid in full upfront by the customer (you) using a debit or credit
cardto the company.

While we try to ensure that all prices on our website are accurate,
errors may occur. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and give you the option
of reconfirming your order at the correct price or cancelling it. If we
are unable to contact you, we will treat the order as cancelled. If you
cancel and have already paid for the goods you will receive a full
refund.

Due to circumstances beyond our control, prices may have to be
altered up or down. If for this and any other reason the items are not
acceptable, the company must be notified in writing within seven working
days and the item may be returned for a full refund on your debit or
credit card. The item must be returned within seven working days of the
cancellation with the original documentation and packaging, as well as
being in new condition.

This does not affect your statutory rights.

The company’s liability in respect of any defective items is limited to their replacement and their cost of return.

The company will not be held liable for the loss in transit of any
returned items. We advise you to ensure the items are adequately insured
during any return journey. We would also advise you to use a courier or
special delivery post if you are unable to deliver the items personally.

Defective goods

It is the responsibility of the customer (you) to inspect the items
upon receipt. The company will not be liable for loss or damage
during transit unless you notify the company of the nature of the damage
within seven days of the date of delivery.

There will be no refund or exchange for damage caused by accident,
neglect or misuse. We reserve the right to credit the customer with the
value of lost or damaged products at our sole discretion.

Incorrect or unsuitable goods

We hope you will be happy with your goods but we are happy to accept
the return of any unused items within 14 days of purchase, provided that
they are returned in their original packaging with all labels still
attached.

The company will not be held liable for the loss in transit of any
returned items. The customer is responsible for appropriately packaging
the goods before returning them to us and we advise you to ensure that
the items are adequately insured during any return journey. We would
also recommend that you use recorded delivery or special delivery post
if you are unable to deliver the items personally.

Returns cannot be accepted unless they contain the original order
number and documentation to allow us to trace the original transaction.

We expect you to return the item at your own cost and we will ensure
we make a refund to you within 30 days of the date of cancellation for
items only.

The customer (you) will be held responsible for the items until they
reach us. For your own protection we advise you to use a secure delivery
service that requires a signature upon delivery. In the event of you
wanting to withdraw from your purchases within the seven working days
period, any unwanted goods will be refunded (minus postage charges paid)
provided they are returned unused and in their original condition. Any
part use of a product will incur a deduction from the final refund
amount. Refunds will be made to the original payment card within 30 days
of receipt.

If you require an alternative item please place a new order on our website.

Cookies

Information you provide will remain private and will be stored on our
secure database. However, information may be used by www.chatleys.co.uk
to improve your shopping experience, enabling us to handle your order,
deliver products, process payments and alert you to promotional offers.
We may store information about you using cookies, which are files sent
by us to your computer or other device which will then enable us to
access when you visit our site at some point in the future. The cookies
we use help improve your usability while using our website, as they
enable us to save your bag for later, track the opening of our email
and track the type device used to shop, etc.

If you want to delete cookies already on your computer please refer
to your file management software located in the file/directory that
stores cookies. For further information about controlling or deleting
cookies please refer to www.aboutcookies.org. Please note that deleting
our cookies or disabling future cookies may affect your shopping
experience and you may find you are unable to access certain areas or
features of our site.

Using personal information

1.1 Personal information submitted to us through the Chatleys
website will be used for the purposes specified in this policy or on the
relevant pages of the website.

1.2 We may use your personal information to:

(a) Administer our website and business;

(b) Personalise our website for you;

(c) Enable your use of the services available on our website;

(d) Send you goods purchased through our website;

(e) Supply to you services purchased through our website;

(f) Send statements, invoices and payment reminders to you, and collect payments from you;

(g) Send you non-marketing commercial communications;

(h) Send you email notifications that you have specifically requested;

(i) Send you our email newsletter, if you have requested it (you can
inform us at any time if you no longer require the newsletter);

(j) Send you marketing communications relating to our business which
we think may be of interest to you, by post or by email or similar
technology (you can inform us at any time if you no longer require
marketing communications);

(k) Deal with enquiries and complaints made by or about you relating to our website;

(l) Keep our website secure and prevent fraud;

(m) Verify compliance with the terms and conditions governing the use
of our website (including monitoring private messages sent through our
website private messaging service);

1.3 If you submit personal information for publication on our
website, we will publish and otherwise use that information in
accordance with the licence you grant to us.

1.4 Your privacy settings can be used to limit the publication of
your information on our website, and can be adjusted using privacy
controls on the website.

1.5 We will not, without your express consent, supply your personal
information to any third party for the purpose of their or any other
third party's direct marketing.

1.6 All our website financial transactions are handled through our
payment services provider. We will share information with our payment
services provider only to the extent necessary for the purposes of
processing payments you make via the Chatleys website, refunding such
payments and dealing with complaints and queries relating to such
payments and refunds.